E-Administration
The e-administration projects employ information and communication technology to inform the citizens and simplify administration processes.
_your problem areas
The projects, encompassing all possible carriers (digital counter, PC, interactive console) allow to access services that are faster, better managed and more efficient.
Using information technology leads to cost reduction for public administration and reduces the time spent on administrative processes for the citizen, improving the service quality.
The projects, encompassing all possible carriers (digital counter, PC, interactive console) allow to access services that are faster, better managed and more efficient.
Using information technology leads to cost reduction for public administration and reduces the time spent on administrative processes for the citizen, improving the service quality.
_our approach
Our past and present experience in public administration domain convinced us that the success of an online public service project depends on paying continuous attention to users.
We know that current and potential users of online public services have different profiles: every one of them has his own needs, his own culture of using a public service and especially his own information technology background.
The challenge of an e-administration project is to respond to the various expectations of its users and even to anticipate them.
Our past and present experience in public administration domain convinced us that the success of an online public service project depends on paying continuous attention to users.
We know that current and potential users of online public services have different profiles: every one of them has his own needs, his own culture of using a public service and especially his own information technology background.
The challenge of an e-administration project is to respond to the various expectations of its users and even to anticipate them.
